关键词: 微信公众平台, 隧道, 盾构, 全生命周期服务, 移动信息化

Abstract: To address the problems existing in tunnel construction, such as single communication mode, complicated process, low communication efficiency, and repeated reporting of daily production materials, between construction customers and equipment manufacturing companies, the widespread popularity of WeChat platform and the advantages of mobile terminal are presented, and a set of design schemes of WeChat service platform facing the fulllife cycle service of shield is proposed. The platform considers the actual requirements in the service process of shield tunneling, realizing realtime inspection of key data of excavation, the process of reporting fault opinions of demand, realtime submission of production materials, review and summary, and submission of exhibition intention of goods and trade commodities. Based on the WeChat official account and optimization according to the actual construction, problems such as blocked communication channels with customers, complicated processes, and long business cycle have been addressed. This platform allows professionals to directly address problems from customers, and integrate various production materials, which can lighten the working load and realize data standardization and informatized management.

Key words: WeChat official platform, tunnel, shield, fulllife cycle services, mobile informatization